Frequently Asked Questions
How do I book and do I have to pay a deposit?
If your holiday start date is more than 60 days away at the time of booking, we require a 30% deposit. Your 70% balance payment and security deposit will then be due 60 days before the start of your holiday.
If your holiday start date is less than 60 days away at the time of booking, we require full payment plus the security deposit.
What time can I arrive and what time must I depart?
Our arrival time is from 4 pm and we would ask that you leave the property by 11 am on departure day.
Do I need to bring my own bed linen and towels?
All our holiday homes are provided with linen plus a bath towel per person. Bathrooms will be made up with hand towels and bath mats. We do not provide beach towels so advise that these are brought with you. We have cot bedding which is available on request.
In addition, the bathrooms are stocked with a toilet roll, washing up liquid, washing up sponge, dishwasher tablets and basic condiments are provided.
How do I access the holiday home?
Prior to your arrival, we will email you details of how to access and find your holiday home.
Do you provide insurance?
We do not provide insurance for your holiday but do require you to have your own holiday insurance policy in place.
Do you include use of a cot and a high chair?
We have travel cots and high chairs in both of our holiday cottages.
Do you have any dog friendly holiday homes?
Unfortunately all of our holiday accommodation is unsuitable for dogs.
Do you have the contact details of a local taxi?
Castle Cabs is a local taxi firm and can be contacted on (01492) 593398. https://www.castlecabsconwy.co.uk/.